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At Royce Legal we are committed to providing a high quality service to all our clients. If something goes wrong, please let us know to help us improve the service we provide.
Should the need to complain arise please direct your complaint to Saira Hussain, the firms Director and the person with responsibility for complaints. Please email firstname.lastname@example.org or by post to No 2 The Esplanade, Rochdale, OL16 1AE. Saira will aim to respond to your complaint within 28 working days.
If we are not able to resolve your complaint, The Legal Ombudsmen could provide further assistance to you. You can contact the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ, www.legalombudsman.org.uk, tel: 0300 555 0333 email@example.com
The Solicitors Regulation Authority can also help you if you are concerned about the handling of your case/complaint.
You can raise your concerns with the Solicitors Regulation Authority. Royce Legal Limited are Authorised and Regulated by the Solicitors Regulation Authority: Registration No: 641198. To view our rules and principles of professional conduct, please click here: https://www.sra.org.uk/solicitors/standards-regulations
You are able to contact the Solicitors Regulation Authority for further help in the event we are not able to resolve your complaint