Complaints Procedure

At Royce Legal we are committed to providing a high-quality service to all our clients. If something goes wrong, please let us know to help us improve the service we provide.

Should the need to complain arise please download our External Complaints handling procedure here and direct your complaint to Henna Zarish Amer (Director).

Please email h.amer@roycelegal.co.uk or Hr@roycelegal.co.uk or write by post to Royce Legal Limited, 1st Floor, 7 Wellington Road East, Dewsbury, WF13 1HF.

Henna Amer will aim to respond to your complaint within 21 working days of the date of our letter of acknowledgement.

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should have realised that there was cause for complaint; and
• Within six months of receiving a final response to your complaint.

• If you would like more information about the Legal Ombudsman please contact them at enquiries@legalombudsman.org.uk or by post to The Legal Ombudsman, PO Box 6167, Slough, SL1 0EH, tel: 0300 555 0333

Should you have any cause to complain about the behaviour of Royce Legal or its employees, you can raise your concerns with the Solicitors Regulation Authority. Royce Legal Limited are Authorised and Regulated by the Solicitors Regulation Authority: Registration No: 641198.

https://www.sra.org.uk/consumers/problems/